Legal
Refund & Return Policy
Effective Date: January 1, 2025 · Last Updated: July 2026 · Veyro Rise
1. Our Commitment
We want you to be fully satisfied with your purchase. If you experience any issue with your order, please contact us and we will resolve it as quickly as possible.
2. Eligibility for Refund
- Refund requests must be submitted within 7 days of receiving your order.
- Products must be unused, unopened, and in original packaging to be eligible for return.
- Due to the nature of health and wellness products, opened or partially used items are not eligible for refunds unless found to be defective or damaged upon arrival.
3. Damaged or Defective Products
If your product arrives damaged or defective, contact us within 48 hours of receipt with photographic evidence. We will arrange a replacement or full refund at no cost to you.
4. Non-Refundable Situations
- Change of mind after a product has been opened or used
- Incorrect order placed by the customer
- Refund requests made more than 7 days after delivery
- Products damaged due to improper storage or handling by the customer
- Orders where delivery confirmation is available but the customer claims non-receipt after 14 days
5. How to Request a Refund
To initiate a refund or return, contact us using the details below with:
- Your full name and phone number
- Order details (product, quantity, date)
- Reason for refund request
- Photos if the item is damaged or defective
📞 +1 (855) 518-3099 | ✉️ veyrorise@gmail.com
Our team will respond within 1–2 business days to guide you through the process.
6. Refund Processing Time
Once your return is received and inspected, approved refunds are processed within 5–7 business days. Refunds will be issued via the original payment method where applicable.